Responsible Play

We design ChapaSwali to be fun, fair, and finite. To support that:

• Daily caps by default. KES 10 000 deposit cap and KES 50 000 cash-out cap per user per 24 hours. Lower personal caps are coming in Phase 5.
• Self-exclusion built in. From your settings you can pause deposits and match-joining for 1, 7, 30, or 90 days. You can extend an active exclusion but not shorten it.
• No predatory mechanics. No loot boxes. No surprise charges. No "double or nothing" buttons. Match outcomes are deterministic given player performance — there's no random multiplier on top.
• Clear receipts. Every transaction is on the wallet ledger. Every M-PESA payment shows up in your phone's M-PESA statement.
• Easy support escalation. Open a ticket from /support/new any time. Money-related issues are flagged high priority.

Before you start any session, ask yourself:

• Time: how long am I going to play? Set a clear stop time.
• Money: what's my budget for the day? Stick to it. We display today's deposit usage on the top-up page so you can see at a glance.
• Mood: never play to chase a loss or to escape a bad day.

If two or more of these describe you in the last few weeks, please pause and consider self-exclusion or seeking help:

• You're playing more than you intended to.
• You've deposited money you couldn't afford to lose.
• You've hidden the amount you've spent from a partner, friend, or family member.
• You've felt guilty, anxious, or short-tempered after playing.
• You've borrowed to play or to chase a loss.
• You can't stop thinking about the next match, even at work or with family.

You have two paths:

• Self-exclusion (recommended). From your settings pick 1, 7, 30, or 90 days. Deposits and match-joining are blocked instantly. Your balance is preserved. To lift early, contact support — we won't unblock it on the same day.
• Account closure. For longer breaks, ask support to close your account permanently. Your wallet balance is paid out to your M-PESA (cash mode only); your match history is anonymised.

If gambling-style play is affecting your finances, relationships, work, or mental health, support is available:

• Befrienders Kenya — emotional support hotline. +254 722 178 177.
• Mental health hotline (Ministry of Health) — 1190 (free from Safaricom).
• Kenya National Council on Substance Abuse (NACADA) — confidential support hotline 1192.
• Gamblers Anonymous — for global support and meeting locations: gamblersanonymous.org.

You can also speak to your GP, a counsellor, or a trusted friend or family member. Reaching out is the hard step; everything after gets easier.

Worried about someone else's play? You can email us at support@chapaswali.com and we'll work with you on a path forward — including requesting that we self-exclude their account if they've shared credentials with you and consent.

ChapaSwali is for adults only. You must be 18+ to register and play. If you suspect a minor has access to an account, contact support immediately — we'll close the account without requiring documentation.